TOP 10 QUESTIONS OUR CLIENTS ASK

 
1. HOW MANY COLOURS ARE IN MY PRINT OR LOGO?
 
To understand the terminology used for printing, please click here.
 
Screen & Pad Press Printing – With screen & pad press printing the colours are worked out for each layer of colour. A film is made for each colour and then they are printed in order of bottom to top colours. Remember the thing that catches most people out is that if you are printing onto a coloured t-shirt other than white or pastels you need to add another colour when selecting the number of print colours to the quote for a white base. This goes underneath the print so the colour of the t-shirt doesn’t show through. Then count each colour layer to work out the total number of print colours. Each tone of a colour is considered another new layer as when we print we need to make a separate film for the tonals as well.

Digital & Sublimation Prints – This is a simple one as print prices are based on full colour CMYK process prints. Here you get charged for as many colours as you want. You only need to select this printing method and the prices will automatically calculate based on full colour print.

2. WHAT ARE SETUP COSTS? DO I HAVE TO PAY EACH ORDER?
 
A setup cost is to cover the process of making the films for each colour layer and the machine setup time. A film is made by separating the provided layered file and a negative is created for each of these colour layers. For t-shirt screens a chemical process like exposing a photo in a lab is then done to make the print emulsify to the screen. This process can take up to a day with exposing the screen, to the drying time of the chemicals.
 
For pad press printing the films are then turned into moulds for printing onto the object.
 
It is a time consuming process and not as easy as it sounds this is why we charge set up charges for each job. Each object/item ordered will have its own setup costs as each item has a different print size of product size.
 

Once the set up costs are paid once they do not need to pay again for reruns.

 
3. WHAT ARE THE COURIER COSTS?
 
We have a couple of options with couriers which is dependent on how quickly do you need the goods. Please make note that we can not deliver to PO Boxes.
 
Our different options are:
 
Same Day Couriers Please - $10 per box no matter what size or shape.
 
Same Day local 3hr delivery - $15 up to 10kg, $25 up to 25kg, $40 up to 50kg.
 
Interstate Road Freight – Depending on what state you are road freight couriers take 2-3 days. Perth is normally 4-5 days along with Northern Territory 5-6 days. When booking this in please notify your Mammoth Sale Team Member of your deadline for delivery and we can ensure this option will get it there in time. Couriers are quoted on a per job basis and oncharged at cost. A delivery timeframe can’t be given so please ensure someone is at the delivery address all day otherwise a slip will be left and redelivery charges may be incurred.
 
Interstate Overnight – This gets your order from Sydney to your destination overnight. It guarantees next day delivery but a timeframe for delivery can’t be guaranteed so please make sure someone will be home for the day otherwise a slip will be left and redelivery charges may be incurred.
 
Bullet couriers are local direct couriers. If you need something urgent that day quicker than a 3hr turnaround we can BULLET courier it to you. This will be quoted and oncharged at cost.
 
We also have urgent NEXT FLIGHT couriers available which can be delivered interstate the same day or for a Saturday delivery. Please specify if this is a required and we can provide a quote for approval of cost.
 
4. DO YOU DELIVER AUSTRALIA WIDE?
 
 We deliver anywhere in Australia and New Zealand. We can ship overseas if required. Please obtain freight courier quote for approval.

5. HOW DOES THE RESELLER PROGRAM WORK?

Please click hereto find our more information about the reseller program.

We do have 2 types of resellers GOLD or SILVER. Basically a reseller can earn a 15% commission on all sales (excluding setup costs).

6. DO YOU HAVE A SHOWROOM WHERE WE CAN COME IN AND SEE THE PRODUCTS?
 
Mammoth has a showroom containing a huge range of its products. Please organise a time to come in so we can be on hand to show you around and also to make sure the products you are interested in that we have in stock. We do recommend coming in and seeing the products if you are based in Sydney because they can often look different in person.
 
Please contact your appropriate Sales Representative to organise this or simply call 1800 2PROMOTE.
 
7. CAN WE GET SAMPLES OF THE PRODUCTS?
 
 Yes, you can easily request samples.
 
NEW CLIENTS - we ask for a credit card to be supplied and the details will be kept on file. We are happy to send out samples you request up to the value of $50 free of charge. Anything over this we will require up front payment and samples won’t be able to be returned. If samples are not returned within 14 days of receipt we will automatically bill the client for these to the nominated card supplied.
 
EXISTING CLIENTS - that spend over $5000 a year we will always supply samples free of charge for up to $100 worth. Anything over this an invoice will be generated and if goods returned we can then cancel this out of our system.
 
Sorry for the tight measures but after a few years of this we have lost thousands of dollars in samples that are not returned or supplied to customers that change their mind.
 
8. WHAT FILE FORMAT DO WE NEED TO SUPPLY THE ARTWORK IN?
 
 We normally like a layered Photoshop PSD or Illustrator EPS Vector file. The file quality needs to be no less than 300 DPI and the colours need to be separated and not flattened into one layer unless you have a simple digital or sublimation print.
 
We can scale the image to the right size, so don’t worry too much about that, but just make sure the image is large enough for us to scale down rather than scale up.
 
9. HOW DO WE PAY FOR THE JOB? WHAT PAYMENT METHODS DO YOU ACCEPT?
 
 All new clients we require up front payment for their first 3 jobs. We accept Direct Deposit, Credit Cards, and Cheques. When we receive payment the job will then go into work.
 
If you want to apply for an account to get a strict 30 day payment policy you can request this through accounts@MammothMerchandise.com.au or with your Sales Representative. To be eligible for an account you need to agree to our terms and conditions and if any payment rolls past the 60 day payment period we have a debt collection policy.
 
All clients on a 30 day account must supply a purchase order with each job for it to go into work. Until this purchase order is supplied the job will not proceed.
 
10. HOW CAN I BECOME A MERCHANDISE SELLER OR STREET TEAMER FOR MAMMOTH MERCHANDISE?
 
We want You! Please supply your resume including any previous experience, and a photo to Rowena@MammothMerchandise.com.au.
 
Merchandise Sellers - Please only apply if you have good communication skills, a positive attitude, a keen eye for detail, strong sales skills, and work well as an individual in a quick based and often stressful environment. You need to be good with handling money and quick to work out change. You need to be motivated for the late nights.
 
Street Teamers – we want positive and people with personalities! You need to have the guts to walk up to strangers and convince them to take your flyer! It can be a lot of fun but you need to have a strong get go attitude.